Privacy Policy

Golden Flame Culinary Group ("Golden Flame", "we", "us", or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our website and culinary operations, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and applicable Ontario privacy laws.

1. Information We Collect

1.1 Information You Provide Directly

When you make a reservation, submit an event enquiry, join our mailing list, or contact us through our website, we may collect:

• Your full name;
• Email address;
• Phone number;
• Occasion or event details (e.g., type of event, expected guest count, preferred date);
• Dietary restrictions or allergy information you choose to share;
• Company or organisation name, if applicable;
• Any additional information you include in your message or enquiry.

1.2 Information Collected Automatically

When you visit our website, certain technical information is collected automatically through cookies and server logs, including:

• IP address;
• Browser type and version;
• Device type and operating system
• Pages visited and time spent on each page;
• Referring website or traffic source;
• Date and time of your visit.

Please refer to our Cookie Policy for full details on how we use these technologies.

1.3 Information From Third Parties

We may receive information about you from third-party reservation platforms, review sites, or social media channels if you interact with us through those services. We handle such information in accordance with this Privacy Policy.

2. How We Use Your Information

We use your personal information to:

• Respond to your dining reservation or event enquiry;
• Confirm and manage bookings for dining or private events;
• Communicate service updates, menu changes, or event information relevant to your reservation;
• Send promotional emails, newsletters, or special offers where you have consented or where permitted by CASL;
• Improve the performance, design, and content of our website;
• Understand guest preferences and enhance the overall dining experience;
• Comply with legal and regulatory obligations.

3. Legal Basis for Processing

We collect and use your personal information on the following grounds:

• Your express or implied consent;
• The need to fulfil a reservation, booking, or service request at your direction;
• Our legitimate interest in operating and improving our culinary venues and website, provided this does not override your privacy rights;
• Compliance with applicable legal obligations.

4. Information Sharing and Disclosure

4.1 Operational Partners and Service Providers

We may share your information with trusted third-party service providers who assist with reservation management, email delivery, website hosting, payment processing, or marketing. These providers are permitted to use your information only as necessary to perform services on our behalf and are required to maintain appropriate safeguards.

4.2 Event and Catering Partners

For private events or catering engagements, we may share relevant logistical information (such as guest count or dietary requirements) with kitchen staff, partner suppliers, or on-site event coordinators to ensure accurate and safe service delivery.

4.3 Legal Requirements

We may disclose your information if required by law or in response to a valid legal process such as a court order or government request. We may also disclose information where we reasonably believe it is necessary to protect our legal rights, prevent fraud, or protect the safety of our guests and team.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of that transaction. You will be notified of any material change in ownership or use of your information.

4.5 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.

5. Marketing Communications

Where you have opted in or where CASL permits, we may send you promotional communications about our menus, seasonal events, chef's table experiences, or exclusive offers. You may unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly at the address below.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, maintain accurate records for operational or legal purposes, and comply with our obligations under applicable law. When no longer needed, information is securely deleted or anonymised.

7. Your Privacy Rights

Subject to applicable Canadian law, you have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Withdraw consent to processing where consent is the basis for collection;
• Request deletion of your personal information, subject to our legal and operational obligations;
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at info@goldenflamecg.com. We will respond within 30 days.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no transmission or storage system is completely secure. We cannot guarantee absolute security and encourage you to contact us immediately if you believe your information has been compromised.

9. Dietary and Allergy Information

If you share dietary restrictions or allergy information with us, this is considered sensitive personal information. We use it solely to accommodate your needs during your visit or event and do not disclose it beyond what is operationally necessary for food preparation and service.

10. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

11. Third-Party Websites

Our website may link to third-party platforms such as reservation systems, review platforms, or social media. This Privacy Policy applies only to our own website. We are not responsible for the privacy practices of any third-party site and encourage you to review their policies directly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be communicated by updating the date above. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:

Company: Golden Flame Culinary Group
Address: 231 Cityview Blvd, Vaughan, ON, L4H 5A4
Email: info@goldenflamecg.com
Phone: 1-844-293-5263
Website: https://goldenflamecg.com/